Terms of Service

By using puertoricoplaybook.com (the “Site”), you agree to these Terms. If you do not agree, do not use the Site.

1. Who we are

Puerto Rico Playbook is an independently operated Puerto Rico travel guide. Contact: hello@puertoricoplaybook.com.

2. Use of the Site

You may use the Site for personal, non-commercial purposes. You agree not to scrape, copy, redistribute, or republish content without written permission. Reviews, photographs, written guides, itineraries, and graphics are the intellectual property of Puerto Rico Playbook.

3. Concierge services

We offer paid concierge services arranged by direct email: custom trip planning in three tiers as presented on our services page (The Blueprint from $149, Done-For-You from $349, and White-Glove from $699), and photography sessions ($500, $1,500). Pricing, scope, and deliverables for each engagement are confirmed individually over email before any work begins. We do not sell digital downloads and do not process payments on this Site.

4. Refund policy

For custom concierge services (trip planning, photography), refunds are available if work has not yet begun. Once work has started or a photography session has been delivered, the agreed fee is non-refundable. To raise a refund question, email hello@puertoricoplaybook.com.

5. Travel information disclaimer

All travel information on this Site is provided for general informational purposes. Prices, hours, availability, and conditions change frequently. We do our best to keep recommendations current but make no guarantees of accuracy. Always confirm details directly with the operator before booking. You are responsible for your own travel arrangements, safety, insurance, and documents.

6. Third-party bookings

When you click a booking link on this Site (Viator, Travelpayouts, DiscoverCars, etc.), you leave our Site and enter a contract directly with that third-party operator. Puerto Rico Playbook is not a party to that booking and is not liable for changes, cancellations, refunds, or any issues arising from your experience with the third party.

7. Affiliate relationships

We participate in affiliate programs and may earn commissions on bookings made through our links. See our Affiliate Disclosure for details.

8. Limitation of liability

To the fullest extent allowed by law, Puerto Rico Playbook is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site, the digital products, or any third-party booking made via affiliate links. Our total liability is limited to the amount you paid for any product in the past 12 months.

9. Changes

We may update these Terms at any time. Continued use of the Site after a change constitutes acceptance of the new Terms.

10. Governing law

These Terms are governed by the laws of the Commonwealth of Puerto Rico. Any disputes will be resolved in the courts of Puerto Rico, unless local consumer protection laws require otherwise.

See also our Privacy Policy and Affiliate Disclosure.